Overview

NDA is now able to deliver the full suite of training courses and qualifications face-to-face in our three training centres. Previously, public courses were conducted via Zoom video conferencing and we are still able to offer private Zoom training. We have had some excellent feedback from our clients on both our Zoom and face-to-face sessions.

Qualifications in Business

QUALIFICATION
BSB20115

The BSB20115 Certificate II in Business reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Examples of job roles for learners wanting to undertake this qualification may include, but are not limited to: Legal Receptionist, Administration Officer (Local Government), Office Assistant, Receptionist, Administrative Assistant, Trainee Racing Administrator, Information Desk Clerk, Clerical Officer, Data Entry Operator.

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QUALIFICATION
BSB40215

The BSB40215 Certificate IV in Business qualification is suited to those working as administrators and project officers. In this role, individuals use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.
Examples of job roles for learners wanting to undertake this qualification may include, but are not limited to: Office Administrator, Analyst, Personal Assistant..

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QUALIFICATION
BSB41515

The BSB41515 Certificate IV in Project Management Practice qualification is suitable for autonomous individuals who identify and apply project management skills and knowledge in a wide variety of contexts. Job titles for these roles may include contracts officers, project administrators, quality officers and small business operators. Individuals in these roles might be members of a project team, with no direct responsibility for overall project outcomes. Primarily, these roles would support wider project operations. They may use project tools and methodologies selectively to support organisational or business activities.

Examples of job roles for learners wanting to undertake this qualification may include, but are not limited to: Project analyst, Project Officer, Project officer, Project records officer, Project administrator/coordinator.

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QUALIFICATION
BSB50415

The BSB50415 Diploma of Business Administration would apply to individuals with various job titles including administration managers, general office managers and office managers. Individuals in these roles may possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team.

Examples of job roles for learners wanting to undertake this qualification may include, but are not limited to: Legal Practice Manager, Administration Manager (Local Government), Administration Manager, Administrator, Office Manager.

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QUALIFICATION
BSB51918

The BSB51918 Diploma of Leadership and Management the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts. Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.

Examples of job roles for learners wanting to undertake this qualification may include, but are not limited to: Office Manager, Legal Practice Manager, Information Services Manager, Operations Manager, Business Development Manager, Warehouse Manager, Corporate Services Manager, Manager, Senior Manager (Public Sector), Public Sector Manager, Production Manager, Transport Manager, Business Manager, Distribution Centre Manager.

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QUALIFICATION
BSB30115

The BSB30115 Certificate III in Business reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team. Job roles and titles vary across different industry sectors.

Examples of job roles for learners wanting to undertake this qualification may include, but are not limited to: Receptionist, Data Entry Operator, Customer Service Officer, Payroll Officer, Clerical Officer, and Administration Assistant.

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QUALIFICATION
BSB40515

The BSB40515 Certificate IV in Business Administration is suited to a range of individuals who use welldeveloped administrative skills and a broad knowledge base in a wide variety of administrative contexts. They apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources.
They may provide leadership and guidance to others.

Examples of job roles for learners wanting to undertake this qualification may include, but are not limited to: Executive Assistant, Strata Managing Agent, Personal Assistant, Project Assistant, Office Administrator, Administration Officer (Local Government), Business Administration Officer (Local Government), Office Supervisor (Local Government), Waste Management Administrative Supervisor, Senior Clinical Coder, Board Secretary, Accounts Supervisor.

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QUALIFICATION
BSB42015

The BSB42015 Certificate IV in Leadership and Management reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team. They apply solutions to a defined range of predictable and unpredictable problems and analyse and evaluate information from a variety of sources.

Examples of job roles for learners wanting to undertake this qualification may include, but are not limited to: Frontline Sales Manager, Freight Administrative Supervisor, Team Leader, Production Supervisor, Leading Hand, Distribution Centre Supervisor, Supervisor, Warehouse Team Leader, Sales Team Manager, Line Manager, Coordinator (Business Operations).

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QUALIFICATION
BSB50618

The BSB50618 Diploma of Human Resources Management reflects the role of individuals working in a variety of roles within the human resources sector who have a sound theoretical knowledge base in human resources management and demonstrate a range of managerial skills to ensure that human resources functions are effectively conducted in an organisation or business area. Typically, they would have responsibility for the work of other staff.

Examples of job roles for learners wanting to undertake this qualification may include, but are not limited to: Human Resources Consultant, Human resources manager, Human resources adviser/change manager, Senior human resources officer, Human resources consultant.

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QUALIFICATION
BSB30415

The BSB30415 Certificate III in Business Administration applies to a range of administrative roles in varied contexts. Individuals in these positions use some discretion and judgement and may provide technical advice and support to a team.

Examples of job roles for learners wanting to undertake this qualification may include, but are not limited to: Logistics Clerk, Waste Management Administration Clerk, Office Administrator, Fee Officer, Bookkeeper, Holiday Park Receptionist, Human Resources Clerk, Data Entry Operator, Freight Documentation Clerk, Land Administration Officer, Legal Receptionist, Word Processing Operator, Clerical Officer, Secretary, Junior Personal Assistant, International Education Office Receptionist, Water Meter Administration Officer, Human Resources Support Services Officer (Public Sector),School Financial Administration Officer, Rural Business Worker, Credits/Returns Officer, Accounts Officer, Administrative Assistant, Receptionist, Revenue Officer (Local Government),Administration Officer, Enrolment Assistant, Administration Officer (Local Government),Office Administration Assistant, Payroll Officer.

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QUALIFICATION
BSB41015

The BSB41015 Certificate IV Human Resources is suitable for individuals working in a range of human resources management positions. Job roles could include human resources assistants, human resources coordinators, human resources administrators and payroll officers. Workplace responsibilities would be determined at a workplace level. Some smaller business may require employees to work across all aspects of human resources. In larger companies, individuals may just have responsibility for a singular aspect of human resources such as remuneration.

Examples of job roles for learners wanting to undertake this qualification may include, but are not limited to: Human resources officer, Human resources assistant/administrator, Human Resources Officer, Human resources coordinator.

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QUALIFICATION
BSB50215

The BSB50215 Diploma of Business qualification would apply to individuals with various job titles including executive officers, program consultants and program coordinators.
Examples of job roles for learners wanting to undertake this qualification may include, but are not limited to: Executive Officer, Project Consultant, Administrator, Corporate Services Manager, Legal Practice Manager, Business Development Manager, Project Coordinator, Business Sales Team Leader

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QUALIFICATION
BSB51415

The BSB51415 Diploma of Project Management reflects the role of individuals who apply project management skills and knowledge. They may manage projects in a variety of contexts, across a number of industry sectors. They have project leadership and management roles and are responsible for achieving project objectives. They possess a sound theoretical knowledge base and use a range of specialised, technical and managerial competencies to initiate, plan, execute and evaluate their own work and/or the work of others.

Examples of job roles for learners wanting to undertake this qualification may include but are not limited to: Project leader/team leader, Project contract manager, Project manager (industry specific), Project vendor manager.

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Qualifications in Training and Assessment

QUALIFICATION
TAE40116

The TAE40116 Certificate IV in Training and Assessment reflects the roles of individuals delivering training and assessment services in the vocational education and training (VET) sector.

Examples of job roles for learners wanting to undertake this qualification may include, but are not limited to: Trainer, Enterprise Trainer and Assessor, Learning Product Developer, Assessor (Training), Enterprise Trainer.

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Qualifications in IT

QUALIFICATION
ICT30118

The ICT30118 Certificate III in Information, Digital Media and Technology provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technical functions and to achieve a degree of self-sufficiency as an advanced ICT user. Persons working at this level will support information technology activities in the workplace across a wide range of ICT areas, including technical support, network administration, web technologies, software
applications and digital media technologies.

Examples of job roles for learners wanting to undertake this qualification may include, but are not limited to: IT Technician, Customer Service Representative (ICT), Client Support Officer (ICT), User Support Specialist, Help Desk Officer.

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QUALIFICATION
BSB20115

The ICT40215 Certificate IV in Information Technology Support provides the skills and knowledge for an individual to be competent in supporting clients in a range of technical areas. The qualification has a strong information technology base of core units with the potential for inclusion of a range of broader industryspecific units in the areas of service desk, database, sustainability and network support to suit particular needs.

Examples of job roles for learners wanting to undertake this qualification may include, but are not limited to: Database Support Officer, User Support Specialist, Client Support Officer (ICT), Help Desk Specialist, Help Desk Officer, IT Technician.

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