For information on our Business Studies courses and to download detailed outlines, click the links below.

This course that teaches basic business writing skills. It is presented in an IT training room using PC workstations. It provides many practical opportunities to edit text and discuss alternative forms of expression.

This course teaches practical writing skills and provides guidelines and tips for becoming a more effective business writer.

Detailed Outline

This course teaches the fundamental principles and steps required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.

Detailed Outline

This course uses a mixture of theory, practical exercises and ‘on your feet’ public speaking to teach participants how to prepare and deliver convincing presentations.

Detailed Outline

This course will give participants a six-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground. Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organisation no matter what the size. 

Detailed Outline

This course will enable you to strengthen customer relationships and achieve long-term loyalty from your clients by using effective customer service strategies.

Detailed Outline

This course teaches practical techniques for managing personal and work time.

Detailed Outline

This course defines skills, knowledge and outcomes required to lead and manage effective workplace relationships and promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members. It also includes establishing and managing processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity.

Detailed Outline

This course provides the skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion.

Detailed Outline

This unit describes the performance outcomes, skills and knowledge required to establish, maintain and evaluate the organisation’s work, health and safety (WHS) policies, procedures and programs in the relevant work area according to WHS legislative requirements.

Detailed Outline

Emotional intelligence affects us all, whether we are constantly working in collaboration with others or individually on projects. So, this training course would be suitable for everyone in your organisation, but particularly those that must interact with others on a regular basis.

With greater self-awareness of their emotions and the ability to empathise and understand other people’s emotional state, your team will perform better in the workplace. In other words, being emotionally intelligent makes a real difference to performance and, therefore, profit.

Emotional intelligence training is not just a desirable ‘soft skill’. In fact, research indicates that emotional intelligence can be a better indicator of workplace performance than IQ. It gives you very real and concrete benefits and should be an essential element of any staff development program. are better equipped to handle the ever-increasing pressures of a modern workplace.

Detailed Outline

This course defines the skills and knowledge required to undertake a minor project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.

The content applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.

Detailed Outline

This course provides the skills and knowledge required to develop and implement an operational plan. It also supports participants whose role is to implement an operational plan by monitoring and adjusting operational performance, planning, resource acquisition and performance reporting.

Detailed Outline

This course presents the skills and knowledge required to execute tasks associated with the recruitment cycle that require in-depth knowledge of the work of the organisation and how recruitment and selection practices fit with other human resources functions.

Detailed Outline

This workshop provides participants with the skills to manage the performance of staff who report to them. It presents and discusses various strategies for timely coaching and feedback, and provides the basis for performance management. It is applicable to managers and team leaders who manage people. 

Detailed Outline

This course is aimed at building planning, communication and conflict resolution skills amongst work teams. The course is customised to client needs and is therefore available for presentation to private groups only.

Detailed Outline

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